FAQ

Frequently Asked Questions

Is there a waiting period before I receive my models?

Some dealers have to ship from overseas, do not have the models in stock or ship on very erratic schedules. All of our models are in stock and ready to ship. With us, you will have your model in days not weeks or months.

Do you ship to APO/FPO addresses?

Absolutely, we support our troops anyway we can and proudly ship to APO/FPO addresses.

Do you sell to International customers?

Yes, we sell globally. International buyers are responsible for any duties, tariffs, brokerage fees or taxes associated with shipping to their respective countries. This is assessed by your government and collected on delivery and is independent of the final sale price and shipping charge. Due to U.S. regulations, we cannot ship items as gifts or as a sample. We identify the shipment with the description of contents and total value paid.

Can I pay Prestige Wood Models directly with my Debit/Credit Card?

YES - call us toll free 1-877-296-6736. We also accept Paypal, money orders/cahiers checks and personal checks. Personal checks have to clear prior to shipment.

Can I pay for my purchase with a Check? Money order?

For customers who prefer to pay with a Money Order or Cashiers Check, please contact us first so that we may provide you with a total and confirm your Shipping Address.

Do I need to purchase a display stand for my model?

Each plane and helicopter comes with a display stand that is also made from hard woods and accents the model.

Will I receive a tracking number when my model is shipped?

Yes, you will be emailed a delivery confirmation number for domestic orders and a customs declaration number for international orders when your item ships.

What if my order does not arrive?

If your order is lost or stolen, we will ship a replacement order after the minimum transit time has elapsed (15 days for domestic, 30 days for international).